Redeeming My Voucher

How do I redeem my voucher?
  • To redeem your voucher, please call our Guest Experience Team on 0800 630 0103 and we will be glad to assist you. 
  • Your voucher can be used as part payment towards any break, accommodation and room type, subject to availability. If your new booking is more expensive than your voucher value you will need to pay any additional costs in full at time of booking.
How long is my voucher valid for?

Vouchers issued on or before 15th August 2021:

  • Your voucher can be redeemed over the phone for stays up to and including the 23rd December 2022. Please call our Guest Experience Team on 0800 630 0103 and we will be glad to assist you.

  • Any remaining balance will stay on your voucher for you to redeem on a future booking before 30th June 2022.

  • All vouchers must be redeemed by 30th June 2022.

  • Vouchers are refundable.

Vouchers issued 16th August 2021 onwards:

  • Vouchers must be redeemed within 6 months of the issue date and will be non-refundable. Your stay date does not have to be within the 6 month period. It can be redeemed online for stays up to and including 30th June 2022.

  • Any remaining balance left on the voucher will expire after 6 months of the voucher being issued.

  • Vouchers are non-refundable.

Important Information:

  • Please note that Paultons Breaks vouchers cannot be used in the theme park or to buy ticket only - they can only be used to purchase a hotel and ticket package through Paultons Breaks.