Will the hotel ask for a pre-authorisation card?

Please note that upon check-in to some of our local hotels you may be required to provide a credit/debit card for a pre-authorisation against your room.

If you would like more information please check your confirmation or contact our Guest Experience Team.

Getting in touch with us:
Haven’t been able to find the answer you were looking for, or do you need more help? 
  • You can contact our email team, by filling out the below contact us form below and a member of our Team will be in touch. 
  • Alternatively, you can contact our Guest Experience Team via Telephone, please be aware we are experiencing very high call volumes and long wait times.

Contact Us Form

0800 630 0103 Calls charged at a local rate.

The Guest Experience Opening Hours:

  • Monday - Friday: 9am- 9pm
  • Saturday & Sunday: 9am- 5.30pm
  • Bank Holidays: 9am-5.30pm