Existing Booking

Getting ready for your short break? We have a selection of our most frequently asked questions below.

Getting in touch with us:
Haven’t been able to find the answer you were looking for, or do you need more help? 
  • You can contact our email team by filling out the contact us form below, and a member of our Team will be in touch. 
  • Alternatively, you can contact our Guest Experience Team via telephone. Please be aware we are experiencing very high call volumes and long wait times.

Contact Us Form

0800 630 0103 Calls charged at a local rate.

The Guest Experience Opening Hours:

  • Monday - Friday: 9am- 9pm
  • Saturday & Sunday: 9am- 5.30pm
  • Bank Holidays: 9am-5.30pm