I would like to amend my booking

We understand that you may need to amend your booking. Should you wish to make any changes to your Short break, please contact our Guest Experience Team.

  • Please be aware amendments may incur additional charges and you will be informed of these before making any confirmed changes to your break. 
  • Our Guest Experience Team can be contacted via telephone (a local rate number can be found at the bottom of your confirmation). Alternatively, please fill out our online form and our Guest Experience team will contact you. Please note we are prioritising guests who are due to stay within the next 7 days. If you’re staying outside of the next 7 days we kindly ask you to contact us nearer the time. 
Getting in touch with us:
Haven’t been able to find the answer you were looking for, or do you need more help? 
  • You can contact our email team, by filling out the below Contact Us form below and a member of our team will be in touch. 
  • Alternatively, you can contact our Guest Experience team via Telephone. Please be aware we are experiencing very high call volumes and long wait times.

Contact Us Form

01303 490 036Calls are charged at a local rate.

The Guest Experience Opening Hours:

  • Monday - Friday: 9am- 9pm
  • Saturday & Sunday: 9am- 5.30pm
  • Bank Holidays: 9am-5.30pm