I'm planning to book an overnight stay.

Looking to book an unforgettable short break?

We have everything you need to know before you book:

Getting in touch with us:

Our team are currently experiencing extremely high call volumes and wait times are longer than usual. We are dealing with guests staying within the next 7 days and responding to queries in the order that they were raised, you only need to get in touch once. Thank you for your patience. 

Important Information:

  • As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.
  • We are unable to deal with any ticket only enquiries, please click here to purchase ticket only. If you would like to speak to our ticket only team please click here.

The Guest Experience Opening Hours:

  • Monday - Sunday: 9am- 5pm

(calls cost 11p per minute) plus phone company access charge.