For guests who have a short break booking up and including 3rd July 2020: You can exchange your booking for a voucher online by visiting the 'Manage My Booking' section of our website.
As we all deal with the challenge of the coronavirus, we are asking our team to work from home, prioritising responding to guests with imminent short breaks and the most urgent enquiries. In order to help them do that, we’re temporarily closing our Paultons Breaks phone lines. If you need to get in touch with us please use the above email form and a member of our Guest Experience Team will be in touch.
Our response time
If you have emailed us or filled out an online form to change your break, we will aim to get back to you within 14 working days. Currently, we are prioritising guests who are due to stay up to and including 3rd July 2020.
If you have a short break that is in the future and not currently affected by the closure dates we ask that you refrain from contacting us for the moment.
We will continue to closely monitor and follow government guidelines and are committed to keeping our guests updated through our website and help centre, so for further information and updates please check back regularly. If any future changes impact your break, we will get in touch.
We would like to thank you for your patience and understanding in these exceptional circumstances.