For Guests who are due to stay up until the 24th April 2020:
If you wish to get a voucher for the value of your booking please visit the 'Manage My Booking' section of our website. Vouchers are available online for guests staying up until the 24th April 2020.
To access this you will need your booking reference and lead name, please then click on ‘cancel my booking’ and follow the instructions.
For guests who have a Shortbreak booking from the 25th April 2020 onwards:
If you need to cancel your booking and have a Shortbreak booking from the 25th April 2020, simply fill out our email form. Just select 'I've already booked' in the drop-down, followed by 'I would like to cancel my Shortbreak booking'
If you do have the cancellation protection and fill out the cancellation form above, we will automatically cancel you booking down with a full refund (excluding the cancellation protection fee) We will then send you a cancellation email to confirm your break has been cancelled.
Our cancellation protection covers bookings up until at least 36 hours before the date of your stay or park entry, whichever is the closest. Once within 36 hours, we are unable to cancel any bookings.
If you have not added on our cancellation protection and wish to cancel a member of our Guest Experience Team will contact you to advise you of any cancellation charges which may occur. Our cancellation fees can be found in our terms and conditions. Please note, we won't automatically cancel your booking down without notifying you of any charges.
- We are prioritising guests who are due to stay up to the 30th April 2020 - if your break falls outside of this time please be aware that our response time is longer than normal and we advise to contact us nearer the time of your Shortbreak.