Coronavirus (Covid-19) – Guest Information

In line with the latest Government guidance, we are delighted to confirm that Paultons Park & Peppa Pig World is now open from the 4th July 2020. We can’t wait to welcome you back!

Most of Paultons Park & Peppa Pig World is now open, although some facilities must remain closed for now.  We will reopen with significantly reduced numbers and a range of hygiene and safety measures to protect you and our employees. Find out more about these measures here.

We know things will be a bit different when you visit. Find out about the plans we've put in place to ensure you and your family have a safe day out full of the same magic as always. 

For further information, please read our COVID-19 Information Document.

If you, or a family member, displays any symptoms of COVID-19, we ask that you postpone your visit, which we will happily rearrange for a later date.

For more information on what to expect please see our Frequently Asked Questions here.

How do I redeem my voucher?

If your stay was impacted by a Covid-19 park closure and you have been issued with a voucher then your voucher can be redeemed online via Manage My Booking for stays in the 2020 season. All Vouchers must be redeemed before 8th November 2020.

When redeeming your voucher the party composition, accommodation type and any additional add-ons must stay the same where applicable.

My booking is for a date after the 3rd July 2020, can I still contact you?

We anticipate high email volumes over the next few days and prioritising guests who are due to stay in the next seven days, so if you want to make a booking the quickest and best way to do that is to visit our website or if you have questions about an existing booking you can visit our Help Centre for all the up to date information.