Queue Assist Policy

We recognise that certain guests require additional assistance in order to be able to fully enjoy their visit to the Park. In addition to all the facilities mentioned above, we also offer a Queue Assist Scheme for disabled guests who experience difficulties with queuing. This may be due to a medical condition or due to difficulties in understanding the concept of queuing such as having problems with everyday social interaction, having a limited capacity to follow instructions or to understand the emotional feelings of others or becoming agitated or distressed having to wait for extended periods of time. The Queue Assist Scheme is also available to guests who are wheelchair dependent.

  • To qualify for the Queue Assist Scheme guests must go to the First Aid Centre located near the main entrance on Show Street. Guests will be required to have some form of documentation that states the nature of the disability.
  • Guests who qualify for the Queue Assist Scheme MUST abide to the rules of any particular ride as detailed on the individual Ride Information Boards located at each ride and as summarised on the Ride Accessibility page. Exceptions to height, age and Health and Safety restrictions will not be made under any circumstances and we ask for a guest's co-operation on this matter.

Please note:

  • Having a registered disability does not automatically qualify guests for the Queue Assist Scheme.
  • For more information, please follow the link to our queue assist policy. This will give you all the relevant information regarding our queue assist policy and its operation.